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Shipping
After your order is placed, you will automatically receive an order confirmation email. Please review all details carefully. If any information appears incorrect, contact our customer service team immediately. We can assist with certain updates depending on the order’s status in Shopify.
All orders require 2–3 business days for processing before shipment. Processing time may be longer during large releases, seasonal promotions, holidays, or Black Friday/Cyber Monday. Orders are processed Monday–Friday. Schaeffer’s Garment Hotel does not process or ship orders on major U.S. holidays.
Address Changes: Shopify allows address edits only before a shipping label has been purchased. Once the courier has accepted the package or the label is generated, we cannot change the address. If an incorrect or incomplete address is provided, the customer assumes responsibility for any resulting delays, lost packages, or returned shipments.
Order Changes/Cancellations: Shopify only allows cancellations or modifications before processing begins. Once an order shows as “Unfulfilled” but is actively being packed or once processing begins, we cannot cancel or alter it. Please reach out promptly if you need assistance.
We currently do not offer overnight, same-day, or expedited shipping for online orders.
Schaeffer’s Garment Hotel cannot ship to P.O. Box, APO, or FPO addresses. Orders using these addresses will be canceled automatically.
Once shipped, you will receive an email containing your tracking number. Shipping times may vary based on your location and courier performance. If an item becomes unavailable or delayed, our customer service team will contact you.
Shipping Liability: Once the package is in the courier’s possession, all responsibility transfers to the courier. Schaeffer’s Garment Hotel is not responsible for packages that are lost, stolen, delayed, damaged, or misdelivered. Any delivery issues must be handled directly with the courier. We are unable to file claims on your behalf unless required by the courier.
Final Sale, Promotional, Discounted & Limited Items
All Final Sale items are not eligible for cancellation, return, refund, exchange, store credit, size swaps, or order modification under any circumstance.
This Final Sale policy applies to:
Because these items are released in limited quantities or at special pricing, all Final Sale purchases are strictly binding.
Customers are responsible for reviewing product details, measurements, size charts, and images carefully before checkout.
International Orders
Schaeffer’s Garment Hotel ships internationally. If unsure whether we ship to your region, please contact us before purchasing.
All international orders are shipped under Delivery Duties Unpaid (DDU). This means:
Customs processing timelines vary by country and are outside our control. We cannot guarantee international delivery timelines.
International Returns: International purchases are not eligible for returns. Exchanges are allowed, but customers must pay the cost of shipping the item back to us. We will cover the cost of shipping the exchanged item back to you.
Returns & Exchanges
To start a return or exchange request, please reach out using our contact form or website chat.
Schaeffer’s Garment Hotel accepts returns and exchanges within 10 days of the delivery date (based on courier tracking). After this window, all sales become final.
Returned items must meet all of the following conditions:
If an item does not meet these standards, the return will be refused and the garment will be sent back to the customer.
Specialty & limited items are not eligible for return.
Customers are responsible for return shipping costs. Exchange shipping (back to the customer) is covered by Schaeffer’s Garment Hotel. Only one exchange shipment per order is covered.
Sale items may be exchanged or credited only unless specifically marked as Final Sale.
Address/Order Issues After Shipment: We cannot recall or reroute a package once it is in the courier’s system. Customers must contact the courier directly for delivery changes, rerouting, or hold requests.
Sizing Support & Fit Accuracy
We strongly recommend reviewing the sizing chart on the product page before purchasing. If your item does not include a size chart, please contact customer service for personalized sizing support.
For the most accurate fit, measure a garment you already own and compare those measurements to our charts. This method is more reliable than relying on general size expectations.
We also provide instructional videos:
Our team is also available through chat for direct sizing recommendations.
Custom, Altered & Artist-Distressed Items
Products that undergo any form of modification are considered custom products. This includes:
Once a product has been customized, all returns, cancellations, exchanges, and modifications are permanently void.
Return Review Process & High-Value Orders
Returns requested for personal reasons (e.g., “changed my mind,” “don’t like the fit,” “don’t want it anymore”) will be reviewed on a case-by-case basis. Approval is not guaranteed.
Orders totaling $800 USD or more will undergo additional verification and require full inspection due to the high value of the items.
Once your return arrives at our facility, processing may take up to 5 business days. Additional time may be needed during peak seasons or promotional periods.
Refunds may take 5–10 business days to appear depending on your financial institution.
Policy Updates
Our policies may change at any time without prior notice. Updates become effective immediately upon posting. Customers are responsible for reviewing the most current policy before completing a purchase.
If you have questions or need assistance, please contact customer service.
