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Shipping & Processing
After placing an order, you will receive a confirmation email. Please review all details carefully. If any information is incorrect, contact our customer service team immediately. Updates may be possible depending on the order status.
All orders require 2–3 business days for processing before shipment. Orders are processed Monday–Friday. Schaeffer’s Garment Hotel does not process or ship orders on major U.S. holidays.
High-Volume Periods: Processing times may increase during product releases, seasonal drops, promotional events, and holidays (including Black Friday/Cyber Monday).
Artist-Distressed & Custom Items: Certain garments are individually treated to achieve a worn, aged, repaired, or distressed finish. This process is done by hand, making each piece unique.
Because of this, Artist-Distressed and custom items may require an additional 1–2 weeks before shipment. During high-volume periods, processing times may extend further.
Holiday & Release Delays: During holidays, major drops, and high-demand periods, both standard and Artist-Distressed items may experience extended processing times due to increased order volume and production workload.
Address Changes: Address updates are only possible before a shipping label is created. Once a label is generated or the package is accepted by the courier, changes cannot be made. Customers are responsible for any issues caused by incorrect or incomplete addresses.
Order Changes & Cancellations: Orders may only be modified or canceled before processing begins. Once an order is in progress or being packed, changes are no longer possible.
We do not offer overnight, same-day, or expedited shipping.
Schaeffer’s Garment Hotel does not ship to P.O. Box, APO, or FPO addresses. Orders using these addresses will be canceled.
Once shipped, you will receive tracking information. Delivery times vary depending on location and courier performance.
Shipping Liability: Once the package is in the courier’s possession, all responsibility transfers to the courier. We are not responsible for lost, stolen, delayed, damaged, or misdelivered packages. Customers must contact the courier directly for all delivery issues.
Final Sale, Promotional & Limited Items
All Final Sale items are not eligible for cancellation, return, refund, exchange, store credit, size swaps, or modification under any circumstance.
This includes:
Due to limited availability and pricing structure, all Final Sale purchases are strictly binding. Customers are responsible for reviewing all product details, measurements, and sizing before purchase.
International Orders
Schaeffer’s Garment Hotel ships internationally. If you are unsure whether we ship to your location, contact us before purchasing.
All international orders are shipped under Delivery Duties Unpaid (DDU):
Customs processing times vary by country and are outside of our control.
International Returns: International orders are not eligible for returns. Exchanges are permitted, but customers must cover return shipping costs. We will cover the cost of shipping the exchanged item back.
Returns & Exchanges
To request a return or exchange, contact us via our website or chat.
Returns and exchanges are accepted within 10 days of delivery (based on tracking). After this period, all sales are final.
All returned items must meet the following conditions:
Items that do not meet these requirements will be refused and returned to the customer.
Specialty and limited items are not eligible for return.
Customers are responsible for return shipping costs. We cover outbound shipping for approved exchanges (one exchange shipment per order).
Sale items may only be exchanged or issued store credit unless explicitly marked Final Sale.
Post-Shipment Issues: Once shipped, orders cannot be rerouted or recalled. Customers must work directly with the courier.
Custom, Altered & Artist-Distressed Items
Any product that undergoes modification is considered a custom item, including:
Artist-Distressed garments are individually processed to create a unique worn and aged finish. Variations are intentional and part of the design.
All custom items are final. Once modified, products are not eligible for return, exchange, cancellation, or further modification under any circumstance.
Return Review & High-Value Orders
Returns requested for personal reasons (e.g., change of mind, preference, or fit dissatisfaction) are reviewed on a case-by-case basis. Approval is not guaranteed.
Orders totaling $800 USD or more are subject to additional verification and inspection.
Once received, returns may take up to 5 business days to process. Additional time may be required during peak periods.
Refunds may take 5–10 business days to appear depending on your financial institution.
Sizing & Fit Guidance
We strongly recommend reviewing the sizing chart on each product page before purchasing.
For best results, measure a garment you already own and compare it to our measurements. This provides the most accurate fit.
If sizing information is unavailable, contact customer service for assistance.
Policy Updates
All policies are subject to change at any time without notice. Updates take effect immediately upon posting.
Customers are responsible for reviewing the most current policy before completing a purchase.
