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Shipping
You will receive an automatic confirmation when you place your order.
Please allow 2-3 business days for order processing, pending availability and credit card verification. This may take longer during special releases, major holidays, and during a markdown period. Please note, Schaeffer’s garment hotel does not ship on weekends and major holidays.
We do not offer an expedited shipping option for online orders.
Schaeffer’s garment hotel is unable to ship to p.o. box, apo, or fpo addresses. All orders with a p.o. box, apo, or fpo address will be cancelled.
Schaeffer’s garment hotel will email you with updates and tracking information once your items have shipped. In the event a product is out of stock or backordered, you will be contacted by our customer service team.
Schaeffer’s garment hotel is not responsible for items lost, damaged or stolen in transit. All risks associated are assumed by the courier.
All items marked as final sale are not eligible for cancelation, return or exchange. This includes Black Friday and any other promotional sales.
International orders
Schaeffer’s garment ships internationally. Please email us if you’re unsure about your country.
All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are not included in the item price or shipping cost at checkout. The customer is responsible for all customs, duties, taxes, and fees upon delivery.
Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs.
For international returns, we do not cover shipping costs. We only offer exchanges and will cover the shipping costs to send the exchanged item back to your address.
Returns and exchanges
To initiate a return, please contact customer service using contact form or our chat system.
Schaeffer’s garment hotel allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. Schaeffer’s Garment Hotel does not offer returns on 'limited' or 'specialty' products. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Customer pays return shipping.
Exchanges can be made for a different size or color of the original style ordered. If you would like to exchange your item for a different style, please return your items for a refund and place a new order for the style you would like. Exchange shipping will be paid by Schaeffer’s Garment Hotel. Only one exchange shipment per order will be covered by Schaeffer’s Garment Hotel. Any and all sale items will be processed for credit or exchange only.
We highly recommend that our customers refer to our sizing chart available on our website prior to making a purchase. If a sizing chart isn't available for a specific item, please reach out to our customer service team for personalized assistance in determining the right size for you.
For the most accurate fit, we suggest customers take their own measurements from clothing they already own and that fits them well. By comparing these measurements to our size chart, you can make an informed decision and minimize any sizing discrepancies, ensuring a better shopping experience overall.
If you're unsure about how to take measurements or feel uncertain about your sizing, we encourage you to either watch our instructional videos (Top Sizing, Bottom Sizing) on how to size your own clothing or directly contact us using the chat box. These resources are designed to guide individuals through the process, preventing potential mistakes and helping you order the correct size.
In the event that an item doesn't fit as expected, we offer an exchange process to help you obtain the correct size. Please reach out to our customer service team within 10 days of receiving your order, providing your order number and details about the item you wish to exchange, including the required size.
Please note that if you choose to fully refund the product after an exchange has been made, it will be assessed on a case-by-case basis. As we have to restock items and invest extra time in backend processes, we appreciate your understanding in this matter. Our team will work diligently to ensure your satisfaction throughout the exchange process.
Returns are typically processed within 5 business days of the package arriving at our facility. This period may be longer during peak sales periods. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
After a custom request, such as a taper service, or when a product has a custom Artist Distress, the return policy becomes void. This is because these alterations make the product no longer the default/stock version. Therefore, products with custom alterations or Artist Distress are not returnable.
If Schaeffer’s Garment Hotel determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
For returns requested due to reasons such as disliking the clothing, clothing no longer needed, or mistaken purchases, each request will be carefully evaluated. We aim to understand the nature of the request and determine if a return or refund is appropriate. Requests will undergo a thorough review process to ensure fairness and adherence to our polices
While we endeavor to accommodate all reasonable return requests, we reserve the right to exercise discretion, particularly for returns related to personal preferences or non-defective items. Returns for orders exceeding $800 USD will be subject to additional scrutiny and will be assessed on a case-by-case basis.
This return and refund policy is subject to change without prior notice. It is the responsibility of the customer to review this policy periodically for any updates or modifications. Changes to the policy will be effective immediately upon posting on our website. Please refer to our website for the most up-to-date information regarding our return and refund policy.
If you have any questions, please contact customer service using contact form.
