SHIPPING & RETURNS

Shipping
You will receive an automatic confirmation when you place your order.

Please allow 2-3 business days for order processing, pending availability and credit card verification. This may take longer during special releases, major holidays, and during a markdown period. Please note, Schaeffer’s garment hotel does not ship on weekends and major holidays.

We do not offer an expedited shipping option for online orders.

Schaeffer’s garment hotel is unable to ship to p.o. box, apo, or fpo addresses. All orders with a p.o. box, apo, or fpo address will be cancelled.

Schaeffer’s garment hotel will email you with updates and tracking information once your items have shipped. In the event a product is out of stock or backordered, you will be contacted by our customer service team.

Schaeffer’s garment hotel is not responsible for items lost, damaged or stolen in transit. All risks associated are assumed by the courier.

All items marked as final sale are not eligible for cancelation, return or exchange.

International orders
Schaeffer’s garment ships internationally. Please email us if you’re unsure about your country.

All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are not included in the item price or shipping cost at checkout. The customer is responsible for all customs, duties, taxes, and fees upon delivery.

Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs.

Returns and exchanges - North America
To initiate a return, please contact customer service using contact form.

Schaeffer’s garment hotel allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Customer pays return shipping.

Exchanges can be made for a different size or color of the original style ordered. If you would like to exchange your item for a different style, please return your items for a refund and place a new order for the style you would like. Exchange shipping will be paid by Schaeffer’s Garment Hotel. Only one exchange shipment per order will be covered by schaeffer’s garment hotel.

Returns are typically processed within 5 business days of the package arriving at our facility. This period may be longer during peak sales periods. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If Schaeffer’s Garment Hotel determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

If you have any questions, please contact customer service using contact form.

Returns and exchanges - international
To initiate a return, please contact customer service to request a return authorization.

International orders are not eligible for exchange.

Schaeffer’s garment hotel allows returns within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Customer pays return shipping.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If schaeffer’s garment hotel determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

If you have any questions, please contact customer service